Politique de remboursement

Return, Exchange and Refund Policy – MIRA

Effective since October 17, 2025

At MIRA, we want you to be completely satisfied with your purchase. However, if a product does not meet your expectations, you may return or exchange it subject to the conditions below, in accordance with French consumer law.

Return and Refund Eligibility

To be eligible for a refund or exchange, the returned item(s) must:

  • Be unused, unwashed, and in their original packaging with all tags attached.

  • Be clean and free from any odors (perfume, sweat, deodorant), makeup, glitter, pet hair, or any other residue.

  • Not have been worn in conditions likely to dirty or damage them.

  • Not be part of “final sale” items (discounted 40% or more).

  • Not be personal hygiene items (e.g., underwear, socks, swimwear if the hygiene sticker is broken).

Return Procedure

  1. You have 14 days from the delivery date to notify us of your intention to return or exchange by contacting our customer service at:
    📧 mymira.activewear@gmail.com

  2. We will provide you with instructions for returning the item(s), which must be shipped back within 14 days of approval.

  3. Please use a tracked shipping service as we are not responsible for lost packages.

Refusal and Return of Non-Compliant Parcels

  • Any parcel returned not meeting the eligibility criteria (dirty, damaged, used, etc.) will not be accepted.

  • In such cases, the parcel will be sent back to the sender at their expense, without processing the return.

  • We reserve the right to refuse any refund or exchange if the conditions are not met.

Refunds

  • Refunds will be processed within 14 days of receipt and verification of the returned product in compliance with the above conditions.

  • Return shipping costs are the responsibility of the customer, except for defective or incorrect products.

  • Initial shipping fees are non-refundable.

Exchanges

  • Exchanges are possible, subject to availability of the requested items.

  • Only one exchange per order is allowed.

  • Exchanges will be processed upon receipt of the returned item.

Defective or Incorrect Products

If you receive a defective product or an item different from your order, please contact us within 48 hours of delivery with supporting photos at:
📧 mymira.activewear@gmail.com

In such cases, return shipping costs will be reimbursed or covered, and a replacement product will be sent promptly.

Return Address

MIRA
2 rue du vieux sextier
84000 avignon
France

Legal Notes

This policy complies with French consumer law, including the 14-day withdrawal right. It does not affect the consumer’s legal rights.